The Log House is open on:

Monday - Friday: 9am – 7pm
Saturday: 10am – 6pm
Sun: 11am – 4pm

The Log House Craft Gallery is located on 200 Estill Street, Berea, KY 40404.

Although many of our crafts are made by students, not all of them are. We, also, sell handmade items from all over the country and outside of the U.S.

Please contact us if you have not received your package within 10 days. Although most shipping in the U.S. has returned to normal, some oversized packages are still taking longer to get to their destination because of the many impacts of Covid. However, if you have not received your package within 10 days to 2 weeks, please contact us so that we can track down your package by phone at 859-985-3220 or email us at [email protected].

As long as the order hasn't shipped, it can be canceled and you can place a new order. You can either select the cancel option on the website, contact us by phone at 859-985-3220, or email us at [email protected] and we will cancel it for you.

As long as the order hasn't shipped, it can be canceled. You can either select the cancel option on the website, contact us by phone at 859-985-3220, or email us at [email protected] and we will cancel it for you.

We only offer gift wrapping for baby blanket.

No, unfortunately, we currently do not have that option.

The Log House online store accepts MC, Visa, Discover, American Express. In store, we accept all the same credit cards plus cash, checks, and mobile pay.

All in state transactions, either in store or online, are charged Kentucky state sales tax of 6%. Purchases shipped outside of Kentucky are not charged sales tax.

Yes, you can purchase gift cards instore or online at the link below.

https://www.bcloghousecrafts.com/buy-gift-card/

We will return or exchange non-clearance items within 30 days of the purchase as long as the item is in its original packaging.

Clearance sales are final.

As long as your item is in its original condition with the tag still attached, you can bring it and the receipt to the Visitor Center and we can refund the amount by original payment method, by store credit using a gift card, or exchange the item.

Clearance sales are final.

We will cover shipping costs when the error is ours such as a wrong or damaged items. The customer is responsible for shipping costs on all other returns/exchanges. Contact us to discuss return options by phone at 859-985-3220 or by email at [email protected].

Clearance sales are final.

Yes, items purchased online can be refunded or exchanged instore for the cost paid for the product (shipping fee is excluded).

Please contact us if you receive your package and the items are damaged by phone at 859-985-3220 or by email at [email protected]. We want to ensure your satisfaction.

Refund time varies depending on the day it is processed. Contact us by phone at 859-985-3220 or by email at [email protected] for additional information.

Gifts can be returned within 30 days of the purchase as long as they are in their original condition. The name of the purchaser must be given so the sale can be located.

Clearance sales are final.

Shipping typically takes 3-7 days, depending on where in the country the package is going and the shipping method chosen.

In stock orders are shipped out the following business day, depending on student staff availability.

The shipping fee varies depending on the weight, size, and shipping location of the package. At the end of the ordering process, you will see your shipping charge. If you have a large order with multiple items, an international order, or an order in need of faster shipping, contact us for a shipping quote by phone at 859-985-3220 or by email at [email protected].

Unfortunately, each order can only have one shipping address. So, you will have to make a new order for each address.

Yes, we are able to ship internationally! The order has to be placed over the phone because our website will not process international orders. To place a phone order, call us at 859-985-3220.

We are able to accommodate many custom requests. If you would like to place a custom order or have questions about custom orders, please reach out to us by phone at 859-985-3220 or by email at [email protected].